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River Exe Café Gift Voucher Terms & Conditions

These gift voucher terms and conditions (the terms of use) together with any other documents referred to herein (unless otherwise stated), set out the terms and conditions governing your use of our gift vouchers at our café restaurant the The River Exe Café (https://www.riverexecafe.com/)

  • By using our gift vouchers, you accept these terms of use.
  • Please read these terms of use carefully and ensure that you understand them before purchasing a gift voucher(s).
  • If you do not agree to these terms of use, you must not purchase or use our gift vouchers.

    How to purchase River Exe Café Gift Vouchers

  1. You can purchase our gift vouchers on our website https://www.riverexecafe.com/, by calling us on +44 7761 116103, or in-store. If you wish to purchase them in-store please speak to a member of staff.
  2. Gift vouchers purchased on our website or via telephone shall be emailed to you at the email address provided at the time of purchase. Gift vouchers purchased in-store can be emailed to you or printed and provided to you in hard copy, at the time of purchase.
  3. Once you have made your purchase you will receive an email confirmation from us with a gift voucher number.
  4. You will then receive a second email with a link to download your gift voucher (or if in-store, we can print and give you the hard copy gift voucher).
  5. You may print the gift voucher (or if in-store, we can print it for you) and manually enter the voucher number (which starts with # ) in the issue number section of the Gift Card, and give it to the recipient. Alternatively, you may email the gift voucher and the voucher number to the recipient and they may show us the email at the time of their reservation.
  6. Digital form gift vouchers may be personalised for you when purchasing over the phone.
  7. Recipients of gift vouchers can make a booking (on-line, via telephone or in-store) at our café restaurant and may take the gift voucher (either hard copy or digital) on their visit to redeem it.
  8. Please note that for gift vouchers purchased on our website or via telephone, the following terms and conditions shall also apply to the purchase and therefore you must read them:
  9. For gift vouchers purchased in store, the following terms and conditions shall also apply to the purchase:
  10. Please also make sure you read our privacy policy and our cookie policy prior to making your purchase as when purchasing gift vouchers from us you will be providing us with personal information such as identity and contact and payment information, and these policies explain how and why we use your personal information and what rights you have in that regard.

    11. General

  11. Our café restaurant is open for 6 months each year (April – September) (a season). Gift vouchers are valid for 12 months from the date of purchase and must be redeemed within this time frame.
  12. If your gift vouchers have been lost, stolen or destroyed please contact us immediately. We generally do not replace lost, stolen or destroyed vouchers but in certain circumstances we may (in our sole discretion) choose to do so, provided you can provide proof of purchase and provided the gift vouchers have not expired.
  13. Gift vouchers cannot be exchanged for cash.
  14. Gift vouchers may be redeemed in our café restaurant as payment (part or full) towards any bill for a meal. They cannot be used to pay for a water taxi and they cannot be used to pay the deposit required when you make your booking. They may not be used in conjunction with any special promotions at our café restaurant.
  15. If the full amount of the gift voucher is not redeemed in full, no change will be given. The balance shall remain on the gift voucher and may be used on another visit on or before the expiry date on the voucher.
  16. Only one gift voucher may be used per table per visit.
  17. Gift vouchers are not for resale and must not be used for any business or commercial use.

    18. Cancellation and Refunds

  18. If you purchase a gift voucher online or via the telephone, you are entitled to a 14-day 'cooling off' period in which to change your mind and return the gift voucher to us, provided you contact us to give us notice of cancellation within 14 days of purchase, following which the gift voucher is returned to us unused and still within the expiry date, along with proof of purchase. In these circumstances we shall refund you the full purchase price within 14 days of receipt of your returned voucher. Refunds will only be made where you are the purchaser. Please see our online terms and conditions of business and our delivery, cancellations and returns of goods policy for further information about your cancellation rights (both available on-line).
  19. We do not accept returns of gift vouchers purchased in-store. Please see our online terms and conditions of business and our delivery, cancellations and returns of goods policy for further information about your cancellation rights (both available in-store).

    20. Changes to these terms of use

  20. We may make changes to these terms at any time. However, the terms which apply to your order/purchase of gift vouchers will be those in force at the time you submitted your order/made your purchase with us.

Thanks,
River Exe Cafe Ltd

Last updated 7th May 2022